Privacy Policy
SmartCape Innovations
SmartCape Innovations (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, services, applications, and related platforms (collectively, the “Services”).
By using our Services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Company or organization name
- Billing and payment details
- Any information submitted via forms, messages, or support requests
b. Technical Information
Collected automatically when you use our Services:
- IP address
- Device type and browser
- Operating system
- Pages visited and usage activity
- Cookies and tracking technologies
c. Service Data
- Project files or content you upload
- Communication records
- Support interactions
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process transactions and payments
- Respond to inquiries and support requests
- Send updates, notifications, or service-related messages
- Personalize your experience
- Analyze usage and improve performance
- Ensure security and prevent fraud
- Comply with legal obligations
We do not sell your personal information.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Remember preferences
- Track performance and analytics
- Improve user experience
You may disable cookies in your browser settings, but some features may not function properly.
4. How We Share Information
We may share information with:
- Trusted service providers (hosting, analytics, payment processors)
- Legal authorities when required by law
- Business partners when necessary to deliver services
All third parties are required to protect your data.
We never sell or rent your personal information.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Secure servers
- Encrypted communications (HTTPS/SSL)
- Access controls
- Regular monitoring
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Meet legal and contractual obligations
- Resolve disputes
- Enforce agreements
After this period, data is securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate information
- Delete your data
- Restrict processing
- Withdraw consent
- Request data portability
To exercise your rights, contact us using the details below.
8. Third-Party Links
Our Services may contain links to external websites or tools. We are not responsible for their privacy practices. Please review their policies separately.
9. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our Services means you accept the revised policy.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
SmartCape Innovations
Email: support@smartcapeinnovations.com